For all orders placed online or over the phone we will send them using Australia Post Regular Postage or Australia Post Express Postage. A flat rate of $10 AUD will apply to orders below $150 AUD for Regular Postage. Orders that exceed $150 AUD are entitled to FREE Regular Delivery to make shopping online even easier and more convenient for our customers. If your order exceed $150 AUD and you would like your order Express Posted postage will be from $15 for this service.
Local delivery will only be within town limits of Cooma NSW 2630. Maximum of 5KM from store location.
All items that have cleared payment before 2pm AEST week days will be posted the same day.
Standard Delivery Times:
ACT = 2 working days
NSW = 1 to 3 working days
VIC, QLD, SA & TAS = 3 to 5 working days
WA & NT = 5 to 7 working days
Note: Express Post will make delivery time quicker to the above areas.
We ship our international orders with DHL Express. Depending on your country, parcels take from 1 or 2, up to 10 days to arrive. PLEASE NOTE: Additional charges may be incurred when your parcel is processed at your countries customs offices. These taxes are unique to each country and unfortunately are out of our control. It is your responsibility to check with your local postage service centre if you are concerned about these charges.
Please download our returns form here.
Print out the form, fill in the details and send your items back. Once received we will contact you if needed or we will ship out any replacement items.
We know that shopping online is hard to get the correct size or fit but at Mainstreet Clothing we are committed to providing the same customer service as we offer you if you were shopping in our store in Cooma. We are committed to customer satisfaction, so if you receive any item(s) that you are not happy with for any reason, contact us by email or phone within 30 days of placing your order online with us. Any item(s) that are being returned MUST be in the same condition that you received it and we will happily exchange or refund the item(s) price (not including postage). Postage cost for returning of any item(s) will be at the customers expense. We will also post out your exchange item(s) free of charge. For returns on sale items we will exchange or give you a credit note that will last up to 12 months.
We want our customers to feel confident when ordering online with Mainstreet Clothing